Mutuals, brokers, MGAs, specialized insurers and group subsidiaries—France-first, high volume of claim documents (often motor / fleet).
Police reports, repair quotes, invoices, expert letters—Ninon pre-fills the fields that matter; you confirm or fix quickly, and sensitive cases go to a clear queue (document and fields side by side).
Real layouts and traceability for the French market (motor first)—not a generic OCR disconnected from claims operations.
We start where the need is strongest: motor claims in France. You get immediate time and quality gains; other document types can follow on the same foundation.
You handle many different formats: Ninon helps classify the document and fill amounts, plate, dates, and references in the file. Fewer pieces stuck in "pending data entry."
You decide when a human pass is mandatory (e.g. large amount or poor scan). Reviewers see everything in one place, with a clear history.
They submit quotes or invoices with a claim reference or plate—the document lands on the right file. You cut chase calls and lost attachments.
Today: reports, repair quotes, invoices, expert letters. Tomorrow: other claim lines or document families—according to your roadmap.
The same flows as operations, with the assurances IT security and data protection expect.
REST, webhooks, and secure file upload to feed core, ECM, or your orchestrations—you stay in control of environments and data paths.
Document and fields side by side for review; actions attributed and timestamped for audit and internal control before data propagates.
Architecture aligned with the European Union; document journey and subprocessors described for GDPR, DPAs, and records of processing.
You get more attachments by email, portal, and scan every year. Without help, that means manual re-entry: amounts, dates, plates, references… It drains your team, increases mistakes, and slows responses to policyholders and partners.
With Ninon, the important fields are pre-filled and flow into your system or ECM. You stay in control: a quick check when it's reliable; a reviewer steps in when the amount or document needs a second look. Managers finally see workload, turnaround, and how much human review you need—so you can plan capacity and hire where it matters.
Everyone works from the same up-to-date information—fewer back-and-forths and duplicate entry.
Handler
You get: pre-filled fields, auto-classified documents, less copy-paste. You spend time on analysis and the policyholder, not retyping amounts and plates from a scan. Doubtful files go to quality in one click instead of sitting on your desk.
Quality / HITL
You get: a prioritized queue, document and fields side by side. Each review step is timestamped and attributed—you know who validated or corrected what before data goes to your core. No more informal threads to rebuild the audit trail.
Network
You get: upload a quote or invoice with the same claim reference or plate—the document lands on the right file. Fewer "which claim is this?" calls and fewer orphan documents on the handling side.
Less friction for operators, more control for quality and leadership.
Amounts, dates, references, and plates extracted from the right document types (reports, quotes, invoices…) arrive structured in your tool. You validate before anything hits core or ECM.
Thresholds and business rules (e.g. large gross amount) trigger a human pass. The rest of the flow speeds up without giving up caution where it counts.
Dashboards on document volume, processing time, and HITL load. Easier to staff correctly, explain workload to leadership, and meet service commitments.
Less time copying amounts and references by hand. Documents arrive classified and fields are suggested pre-filled: your team confirms, corrects if needed, and the file moves faster.
Claims handlers first, quality or middle-office teams for checks, and your network (repairers, experts) to submit documents already tied to the right claim.
No. Ninon sits upstream: REST APIs, webhooks, and secure file handoff (presigned uploads) feed your core, ECM, or case tool—without replacing your claims core on day one. You keep the systems you already use.
When a document or field is uncertain—or based on your rules, e.g. a large amount—it appears in a dedicated queue. The reviewer sees the image and the fields together, fixes if needed, and the action is logged for audit.
The stack is designed for the European Union (hosting, storage). The document journey, subprocessors, and personal data processing are described for your compliance stakeholders (GDPR, DPAs / standard clauses, records).
In a few weeks you can run a pilot on one branch and a few document types, using your real formats (anonymized). You see time saved and accuracy on your own workload.
Through REST APIs, webhooks, and secure file handoff (presigned uploads). Typical rollout is weeks to a few months depending on scope—feeding core, ECM, or case tools without a day-one claims core replacement project.
We agree a few measurable criteria on your flows—for example share of fields accepted without correction, average time to HITL decision, and processed pages versus a baseline. That keeps the pilot legible for claims leadership and IT.
We review a sample of your claim documents (anonymized) and align on success metrics with you. You see time recovered, extraction quality, and the review queue—on your files, not a canned demo.
Ninon